Shop Policy
Welcome to Sound of Spinning, your premier destination for handspun yarns and spinning fibers. Here’s what you need to know about our shop policies:
Shipping Options:
We offer both local and international shipping. Please refer to each item listing for specific shipping costs. For a quick overview of the shipping rates please visit Payments & Shipping.
Processing and Delivery Times:
Orders are processed within 1 week from the time payment is received. Delivery times may vary based on your location and the shipping method selected.
Payment Options:
We accept payment via PayPal, Stripe, or cash on collection. Choose the option that works best for you during checkout.
Returns and Exchanges:
We want you to love what you’ve purchased. If you’re not satisfied with your order, returns and exchanges are available. Please contact us within 14 days of receiving your item to initiate a return or exchange.
Lost Packages and Damages:
We understand the frustration of lost or damaged packages. Refunds for lost packages are available only for items sent via registered postage. If your package is damaged upon arrival, please contact us immediately to resolve the issue.
Contact Information:
Should you have any questions or concerns about your order or our products, please do not hesitate to contact us.